Privacy Policy – TechOSwalk

Your privacy is important to us. This Privacy Policy explains what information we collect from users of techOswalk.com and our Services, including information that may be used to personally identify you ("Personal Information") and how we use it.

We reserve the right to change this Policy at any time. We will notify you of any changes by posting a new Policy to this page and/or by sending notice to your email address. Changes are effective when posted on this page. Your continued use of our Services after changes means you accept the updated Policy.

Scope and Applicability

This Policy applies when you visit our website or use the Services. We only collect and process information where we have lawful bases, including consent, contract performance, and legitimate interests.

Our Services may link to other online services or include third-party integrations. These operate independently from us, and we encourage you to review their privacy practices. We are not responsible for third parties' information practices.

What Information Do We Collect?

Information You Provide to Us

Account Information

To create an account, we collect your name, email, profile picture, password, authentication credentials, payment card information, and transaction history.

Customer Content

We collect Personal Information included in inputs, call recordings, file uploads, transcription data, or other content you provide to our Services.

Payment Information

Payment details are collected and stored by our payment processor (Stripe). We only store your credit card type, last four digits, and expiration date.

Communication Information

When you communicate with us, we collect your name, contact information, and message contents.

Call Recordings

All calls interacting with the Services are recorded and stored unless you toggle this feature off. Calls to our main number (+91-769-622-1709) are recorded and may be used for promotional purposes.

Demo Form Submissions

By submitting our demo form, you agree that your information, including enrichment data from Clearbit, may be shared with techOSwalk's Partner Network.

Information We Collect Automatically

When you use our Services, we automatically collect Technical Information including:

Log Data: IP address, browser type and settings, date and time of requests, and website interactions
Usage Data: Content types you engage with, features used, actions taken, time zone, and country
Device Information: Device name, operating system, and browser information
Analytics: Information collected through cookies to analyze usage and enhance your experience

Information from Third Parties

We may receive information from third-party integrations, single-sign-on providers (Google, Apple), marketing partners, social networks, business partners, and publicly-available sources to enhance your experience and improve our Services.

How We Use Your Personal Information

We use your Personal Information for the following purposes:

To manage your account and provide Services
To deliver, improve, and develop our Services
To contact you with updates, support, and promotional information
To manage your requests and provide customer support
For business transfers such as mergers or acquisitions
For internal reporting, analysis, and research
To verify your identity and maintain security
For promotional purposes and targeted advertising
To comply with legal obligations
For other purposes with your consent

We may aggregate or de-identify Personal Information to analyze effectiveness, improve Services, and conduct research. We will not use information obtained through Google Workspace APIs to develop, improve, or train non-personalized AI/ML models.

How We Share Your Personal Information

We may share your Personal Information in the following situations:

Service Providers: To support our business functions including database management, cloud computing, payment processing, and analytics
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Business Partners: To offer products, services, or joint promotions
With Your Consent: For any purpose with your consent or at your direction
Security Reasons: To protect against fraud, security issues, or legal liability
Legal Obligations: To comply with law, legal processes, or protect rights and safety

We do not sell your Personal Information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity and store information. We use:

Session Cookies: To operate our Services
Preference Cookies: To remember your settings and preferences
Security Cookies: For security purposes
Advertising Cookies: To serve relevant advertisements
Third-Party Cookies: For analytics, advertising, and user interaction

You can instruct your browser to refuse cookies, but some portions of our Services may not function properly. To limit mobile data collection, adjust your device's "Limit Ad Track" or "Location Based Services" settings.

Data Retention

We retain your Personal Information while your account exists or as needed to provide Services. We may retain information in anonymized form, in archived copies as required by law, or for legitimate business purposes.

Security of Your Information

We take reasonable steps to protect your Personal Information using encryption, firewalls, and secure socket layer technology. However, no system can be 100% secure. You are responsible for keeping your account credentials confidential. By using the Services, you acknowledge and accept these risks.

Managing Your Privacy

You may request to review, update, correct, or delete your Personal Information by contacting us at [email protected]. We will verify your identity before processing requests.

To stop receiving promotional communications, click "Unsubscribe" in emails or text "STOP" for SMS messages. You can also contact us directly to opt out.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

The right to know what Personal Information we collect and how we use it
The right to request deletion of your Personal Information
The right to correct your Personal Information
The right to withdraw consent
The right to data portability
The right to object to processing for direct marketing
The right to lodge a complaint with data protection authorities

To exercise these rights, contact us at [email protected].

Children Under 16

Our Services are not directed to children under 16. We do not knowingly collect Personal Information from children under 16. If you believe we have collected such information, contact us immediately at [email protected].

International Data Transfers

We are based in the United States and operate globally. Your information may be transferred to and processed in countries outside your residence, including the United States, which may have different data protection laws. By using our Services, you consent to these transfers.

Additional U.S. State Disclosures

We don't "sell" Personal Information or "share" it for cross-contextual behavioral advertising. We don't process sensitive Personal Information to infer characteristics about consumers.

California Residents: We do not share Personal Information with third parties for direct marketing purposes without consent, as contemplated by California Civil Code Section 1798.83.

Nevada Residents: We do not currently sell your Personal Information as defined in Nevada Revised Statutes Chapter 603A.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +91-769-622-1709